NHS Training Courses for Non-Clinical Staff
Instructor-led Microsoft, administration and management training for NHS teams, delivered at your Trust, remotely via Teams or at our public venues with NHS discounts. Trusted by NHS Trusts for over 15 years.
NHS Staff Training · England, Scotland & Wales
Instructor-led Microsoft, administration and management training for NHS teams, delivered at your Trust, remotely via Teams or at our public venues with NHS discounts. Trusted by NHS Trusts for over 15 years.
- Certificated training
- Onsite, remote or public
- 90-minute bitesize or full-day sessions
- Volume discounts on 5+ courses
In short
Keys Training® provides instructor-led, non-clinical NHS training courses in Microsoft Office, Excel, Copilot, minute taking, report writing, customer service and management skills for healthcare professionals and support staff. Sessions run as 90-minute bitesize sessions or full days, in-house at NHS premises or remotely via Microsoft Teams. We create solutions for NHS teams and work around your working conditions.
Trusted by NHS Foundation Trusts Teaching Hospitals Children's Hospitals NHS Business Services ICBs and NHS departments across England, Scotland and Wales
Training that fits around shifts, wards and workloads
We've supported NHS Trusts since the 2000s, so our trainers understand the realities of NHS working: rota constraints, mixed ability groups and the systems your staff actually use. We create solutions for NHS teams and work around your working conditions rather than expecting you to fit ours.
Report Writing course delivered onsite for an NHS Trust
Proven NHS track record
Over 15 years delivering external training to NHS Trusts and departments, with consistently positive attendee feedback.
Bitesize or full-day sessions
90-minute bitesize sessions or full days, in-person or via Teams. Group sizes flex from 1-to-1 up to 24.
Tailored to your Trust
Your trainer calls before the course to build in real NHS scenarios, documents and workflows.
Public-sector pricing
Fixed in-house fees, NHS discounts on public courses and volume discounts on multi-course purchase orders.
Non-clinical training courses for NHS staff
Every course below can be delivered in-house at your premises or remotely via Teams. Click a course for the full outline or browse the full course finder.
Microsoft & digital skills
Microsoft Excel (Intro to Advanced)
Spreadsheets, formulas, pivot tables and reporting for NHS data and rotas.
View courseMicrosoft Copilot (AI)
Practical, safe use of Copilot in Outlook, Word, Teams and Excel for NHS teams.
View courseMicrosoft 365 & Office
Word, Outlook, PowerPoint, Teams, SharePoint, Power BI, Project and more.
View courseAdministration & communication skills
Minute Taking Skills
Accurate, concise minutes for board, governance and departmental meetings.
View courseReport Writing
Structure, clarity and evidence for NHS reports, papers and business cases.
View courseClear Business Writing
Plain-English emails, letters and patient-facing communications.
View courseCustomer Service Skills
Patient and service-user experience for reception, admin and support teams.
View courseSpeaking & Presenting with Confidence
Confident presentations, briefings and team updates.
View courseTime & Priority Management
Managing competing demands and workload in a busy NHS environment.
View courseManagement & personal effectiveness
Management Skills for Emerging Managers
For team leaders, band 5 to 7 staff and newly promoted managers.
View courseFinance for Non-Financial Managers
Budgets, cost centres and financial reporting for NHS managers.
View courseProject Management Skills
Planning and delivering service-improvement and change projects.
View courseAssertiveness & Confidence Skills
Clear, respectful communication with colleagues, clinicians and patients.
View courseConflict Management
De-escalation and resolution skills for front-line and admin staff.
View courseMore office & personal development courses
Train the Trainer, GDPR, Stress Management, Emotional Intelligence and more.
In-house, remote or public: you choose
In-house at your Trust
Our trainer comes to your hospital, ICB office or department and delivers a small classroom session for your team.
- Tailored to your roles and systems
- 90-minute bitesize or full-day formats
- Groups from 1-to-1 up to 24
- Fixed fee per course, not per person
- Trainer travel included
Remote via Microsoft Teams
Live, instructor-led sessions your staff can join from any site. Ideal for multi-site Trusts and hybrid teams.
- Same trainer-led interaction as classroom
- Short 90-minute virtual sessions for busy teams
- 90-minute bitesize sessions suit shift patterns
- Bespoke 1-to-1 days available
- Teams invites managed by us
Public courses with NHS discounts
Send one or two people to a scheduled course at one of our UK venues at a reduced fee for NHS attendees.
- Microsoft public dates
- Office skills public dates
- Small groups, certificate and refreshments included
Clear, public-sector-friendly pricing
Guide prices are shown below. Your quote will confirm the exact fee for your course, group size and location. All prices exclude VAT.
| Option | Guide price | What's included |
|---|---|---|
| In-house Microsoft 365 & Copilot course at your premises | £645 + VAT | Up to 10 attendees; £35 + VAT per additional person. Tailoring, handouts, trainer travel and certificates included. |
| In-house business skills / soft skills course at your premises | £745 + VAT | Up to 10 attendees; £35 + VAT per additional person. Tailoring, handouts, trainer travel and certificates included. |
| In-person or virtual bitesize session (90 minutes) | Contact us | Short, focused session on a single topic, delivered at your premises or live via Teams. Get in touch to discuss content and pricing for your team. |
| Remote instructor-led Microsoft 365 & Copilot day via Teams | £595 + VAT | Live virtual classroom for small groups (up to 4). |
| Remote instructor-led day via Teams (other skills) | £645 + VAT | Live virtual classroom for small groups (up to 4). |
| Public course place (NHS rate) | NHS discount | Reduced fee per person for NHS attendees; includes reference material, certificate and refreshments. |
| Volume purchase order (5+ courses) | Discounted | Book five or more courses on one PO and run them at any point in the next 12 months. |
All our courses can take groups of up to 10 attendees as standard — for larger groups, please enquire and we'll discuss the options with you.
Purchase orders welcome. Invoices can be raised to your Trust's finance team or supplier portal. See also our Excel training fees.
From enquiry to certificates in four steps
Tell us what your team needs
Call or email with the course, rough numbers and location. We'll recommend the right level and format. No hard sell.
Pick a date, raise a PO
We send available trainer dates and a written quotation. You confirm with a purchase order and we reserve your trainer.
Pre-course tailoring
Your trainer calls to understand attendee roles and gather real examples. Pre-course evaluation forms help pitch the level correctly.
Training day and follow-up
Course delivered 9:30 to 4:30 (or your times). Attendees receive certificates, reference material and free post-course email support.
Support before, during and after
- A dedicated account manager for your Trust
- Pre-course evaluation forms to set the right level
- Help planning and customising closed courses
- Course certificates for staff training records (ESR)
- Quality reference materials to keep
- Post-course management feedback reviews
- Free post-course telephone and email support
- Trainer personality matched to your team
Nationwide, at your site or ours
Our trainers travel to NHS sites throughout England, Scotland and Wales. Public courses run at venues in:
PrestonLiverpoolManchesterLeedsBirminghamLondon
Thoroughly engaging, insightful and the knowledge gained exceeded expectations.
Tony, NHS business services attendee
Questions L&D teams ask us
What NHS training courses does Keys Training provide?
Keys Training® provides non-clinical training for NHS staff: Microsoft Office and Microsoft 365 (Excel, Word, Outlook, PowerPoint, Teams, SharePoint, Power BI, Project), Microsoft Copilot, minute taking, report writing, clear business writing, customer service, assertiveness, conflict management, time management, project management, finance for non-financial managers and management skills for emerging managers. We do not provide clinical or mandatory statutory training.
Can the training be delivered at our hospital or Trust premises?
Yes. Most NHS courses are delivered in-house at your premises by one of our trainers. We can also deliver remotely via Microsoft Teams. You can also send individuals to our scheduled public courses at venues across the UK.
How much does NHS staff training cost?
In-house Microsoft 365 & Copilot courses are £645 + VAT, and in-house business skills or soft skills courses are £745 + VAT, both for up to 10 attendees at your premises (additional attendees £35 + VAT each). Remote instructor-led Microsoft 365 & Copilot days via Teams are £595 + VAT, and remote days for other skills are £645 + VAT. Larger groups can be arranged — just enquire to discuss. 90-minute bitesize sessions, public course places and volume purchase orders are also available. NHS attendees receive a discount on public courses and volume discounts apply when five or more courses are booked on one purchase order.
Are the courses CPD accredited?
Our NHS courses are not currently CPD accredited. Every attendee receives a Keys Training course certificate that can be added to their professional development record, and we're happy to discuss accreditation requirements for your team.
How long are the courses?
We offer two formats: full days (9:30am to 4:30pm) and short, focused 90-minute bitesize sessions delivered in-person at your premises or live via Teams. Get in touch and we'll help you pick the right format for your team.
How many staff can attend?
Group sizes vary depending on your needs, from 1-to-1 sessions up to groups of 24. We will advise on the right size for the course so everyone gets practical, hands-on support. In-house fees include up to 10 attendees, with a small per-person charge above that.
Can the content be tailored to our department?
Yes, tailoring is included. Your trainer will speak with you before the course to understand attendee roles and build in real NHS documents, spreadsheets and scenarios so the learning is immediately usable back at work.
Do you accept NHS purchase orders and supplier portals?
Yes. We work with Trust procurement and finance teams every week. We accept purchase orders and can invoice through supplier portals where required.
Which NHS organisations have you worked with?
We have delivered training for NHS Foundation Trusts, teaching hospitals, children's hospitals, NHS business services teams, ICBs and individual departments across England, Scotland and Wales for over 15 years. References from NHS L&D contacts are available on request.
Arrange training for your NHS team.
Tell us the course, rough numbers and where you are. A training advisor will reply within one working day with options and a fixed fee.