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Conflict Management
Manage conflict before it does damage
A practical one-day course that shows managers how to recognise, manage and resolve conflict – and turn it into an opportunity for healthy change. Delivered at your premises or live online.
LengthHalf day or 1 day
LevelAll levels
FormatsIn-house · Live online
Group sizeUp to 6 per group
About the Conflict Management course
Today’s ever-increasing pace of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one-day instructor-led course explores how best to manage conflict as a strategy for healthy organisational development – understanding what conflict is, the barriers that prevent resolution, its real costs, and the skills needed to engage with it constructively.
It pairs well with our Assertiveness & Confidence and Management & Leadership Skills courses. Browse all our management & leadership training courses, or run this course as a live remote class via Microsoft Teams.
- Free training needs analysis before your course
- Tailored with your real workplace scenarios
- Free post-course telephone & email support
Understanding Conflict
What conflict is, the early warning signs and our own standpoint.
Barriers & Costs
Why conflict goes unresolved – and what it costs in productivity and stress.
Opportunities
The benefits of resolution, common ground and the change it can bring.
Resolution Skills
Managing your own behaviour, engaging and channelling skills, and third-party intervention.
What the day covers
7 modules · tailored to your team on in-house courses
What is Conflict?4 topics
- Definition
- Recognising signs of potential conflict
- Analysing personal agendas
- A look at our own standpoint
Barriers that Prevent Resolution4 topics
- Power imbalance
- Lack of empathy and understanding
- Trivialisation of consequences
- The “head in the sand” approach
Maximising Conflict Opportunities4 topics
- There can be benefits
- Resolution bringing about necessary change
- Promoting common denominators
- Creativity and innovation
Types of Conflict2 topics
- Interpersonal and organisational
- Deeper loyalties
Adverse Costs of Conflict4 topics
- Low productivity
- High stress levels
- Taking our eye off the “real” ball
- Organisational failure
Personal Coping Strategies2 topics
- Defence mechanisms
- False friends
Conflict Management and Resolution5 topics
- Understanding behavioural needs
- Keeping emotions in check and managing our own behaviour
- Engaging and channelling skills
- Third-party intervention
- Learning from each conflict
Ways to book this course
In-House or Live Online
Half-Day Group Course
£495+ VAT
Total group price · Half day · up to 6 people · + £45 + VAT per additional attendee
- Focused on the essentials
- At your premises or via Microsoft Teams
- Reference materials & certificates
In-House or Live Online
Full-Day Group Course
£795+ VAT
Total group price · One day · up to 6 people · + £45 + VAT per additional attendee
- Tailored to your teams and situations
- At your premises or via Microsoft Teams
- Reference materials & certificates
New! · Customised at Your Premises
With Professional Actors
Quote
Tailored quote · Full day · any group size
- Scenarios written around your organisation
- Real practice with trained actors
- Trainer plus actor(s) at your premises
In-house half-day and full-day prices are per course for up to 6 attendees, plus £45 + VAT for each additional attendee. The actor-led option is quoted individually and is not limited by group size.
Who the course is for
Who should attend
Anyone with management responsibilities – particularly those who anticipate an argument every time a specific issue is raised, or who lack the skills to stop a destructive situation continuing. No previous training is needed.
More than just a training day
Dedicated account managerOne named contact who knows your organisation and your history with us.
Pre-course evaluationFree skills check forms so every delegate lands on the right level.
Course tailoringWe plan and customise closed courses around your roles, systems and files.
CertificatesA Keys Training certificate for every attendee, for training records and ESR.
Management feedbackPost-course feedback reviews so you can see what landed.
Free aftercareTelephone and email support for every delegate after the course.
Frequently asked questions
Who is this course for?
Managers, supervisors and team leaders who need to prevent, manage and resolve conflict within their teams – and anyone who finds certain issues always seem to end in an argument.
What is the difference between conflict management and conflict resolution?
Conflict management is about recognising conflict early and handling it so it does not become destructive; resolution is reaching an outcome both sides can accept. The course covers both, along with the skills to manage your own behaviour.
Can the course be delivered remotely?
Yes. The in-house fee covers delivery at your premises or as a live online class via Microsoft Teams – same trainer, same content, same materials.
Can the course be tailored to our organisation?
Yes – every in-house course starts with a free training needs analysis, so the examples, exercises and emphasis are built around your organisation and the situations your people actually face.
What is the actor-led option?
Conflict is one of the conversations managers most dread – and one where practice makes the biggest difference. Our actor-led option adds professional actors to the training day, so your managers practise real conversations with someone who responds exactly as a colleague would – and get feedback on how it landed. Find out more about training with professional actors.
What do attendees receive?
Every attendee receives reference materials and a course completion certificate, and we provide free post-course telephone and email support.
Training a larger group?
Our half-day and full-day in-house prices are based on groups of up to 6 people, and the actor-led option can be run for any group size. If you have a larger team, or several teams to train, please speak with one of our team to discuss this further. We will help you work out the best way to run it and put together a tailored quote.
Speak to our team
or call 0345 450 0051
Ready to get your team working together?
Speak with a training advisor to arrange a tailored conflict management course for your team – at your premises, live online or with professional actors.
Make an EnquiryEmail an Enquiry
Or call us on 0345 450 0051 to speak with a training advisor today.
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