Training Courses for Emergency Services Staff
Instructor-led Microsoft, administration and management training for police, fire & rescue and ambulance service staff, delivered at your stations and offices, remotely via Teams or at our public venues with public-sector rates. Built around 24/7 shift patterns and operational demands.
Emergency Services Staff Training · UK-wide
Instructor-led Microsoft, administration and management training for police, fire & rescue and ambulance service staff, delivered at your stations and offices, remotely via Teams or at our public venues with public-sector rates. Built around 24/7 shift patterns and operational demands.
- Certificated training
- Onsite, remote or public
- 90-minute bitesize or full-day sessions
- Volume discounts on 5+ courses
In short
Keys Training® provides instructor-led training for police, fire & rescue and ambulance service staff: Microsoft Office, Excel, Copilot, minute taking, chairing meetings, report writing, customer service and management skills for control room, administration, support and back-office teams. Sessions run as 90-minute bitesize sessions or full days, in-house at your stations or offices, or remotely via Microsoft Teams, scheduled around shift patterns.
Trusted by Police forces Fire & Rescue Services Ambulance Trusts Control rooms & back-office teams and emergency services organisations UK-wide
Training that fits around shift patterns and operational pressure
We've supported public-sector and blue-light organisations for over 15 years, so our trainers understand the realities of emergency services working: 24/7 shift rotas, operational priorities and the systems your teams actually use. We create solutions for emergency services teams and work around your working conditions rather than expecting you to fit ours.
Keys Training classroom course delivered in-house for emergency services staff
Proven public-sector track record
Over 15 years delivering external training to police, fire & rescue and ambulance service teams, with consistently positive attendee feedback.
Bitesize or full-day sessions
90-minute bitesize sessions or full days, in-person or via Teams, scheduled to work around shift rotas. Group sizes flex from 1-to-1 up to 24.
Tailored to your service
Your trainer calls before the course to build in real documents, systems and scenarios relevant to your role.
Public-sector pricing
Fixed in-house fees, public-sector rates on public courses and volume discounts on multi-course purchase orders.
Training courses for emergency services staff
Every course below can be delivered in-house at your stations or offices or remotely via Teams. Click a course for the full outline or browse the full course finder.
Microsoft & digital skills
Microsoft Excel (Intro to Advanced)
Spreadsheets, formulas, pivot tables and reporting for rota, budget and incident data.
View courseMicrosoft Copilot (AI)
Practical, safe use of Copilot in Outlook, Word, Teams and Excel for emergency services teams.
View courseMicrosoft 365 & Office
Word, Outlook, PowerPoint, Teams, SharePoint, Power BI, Project and more.
View courseAdministration & communication skills
Minute Taking Skills
Accurate, concise minutes for briefings, panels and departmental meetings.
View courseChairing Effective Meetings
Confident, well-run meetings for boards, panels and working groups.
View courseReport Writing
Structure, clarity and evidence for operational and management reports.
View courseClear Business Writing
Plain-English emails, letters and public-facing communications.
View courseCustomer Service Skills
Public and service-user experience for control room, reception and support teams.
View courseSpeaking & Presenting with Confidence
Confident presentations, briefings and stakeholder updates.
View courseManagement & personal effectiveness
Management Skills for Emerging Managers
For team leaders and newly promoted managers across emergency services roles.
View courseFinance for Non-Financial Managers
Budgets, cost centres and financial reporting for operational managers.
View courseTime & Priority Management
Managing competing demands and workload across shift patterns.
View courseAssertiveness & Confidence Skills
Clear, respectful communication with colleagues and the public.
View courseConflict Management
De-escalation and resolution skills for front-line and admin staff.
View courseMore office & personal development courses
Disability awareness, GDPR, stress management, emotional intelligence and more.
In-house, remote or public: you choose
In-house at your station or offices
Our trainer comes to your station, headquarters or service location and delivers a small classroom session for your team.
- Tailored to your roles and systems
- 90-minute bitesize or full-day formats
- Groups from 1-to-1 up to 24
- Fixed fee per course, not per person
- Trainer travel included
Remote via Microsoft Teams
Live, instructor-led sessions your staff can join from any site. Ideal for multi-site services and shift-based teams.
- Same trainer-led interaction as classroom
- Short 90-minute virtual sessions for busy teams
- 90-minute bitesize sessions suit shift patterns
- Bespoke 1-to-1 days available
- Teams invites managed by us
Public courses with public-sector rates
Send one or two people to a scheduled course at one of our UK venues at a reduced fee for public-sector attendees.
- Microsoft public dates
- Office skills public dates
- Small groups, certificate and refreshments included
Clear, public-sector-friendly pricing
Guide prices are shown below. Your quote will confirm the exact fee for your course, group size and location. All prices exclude VAT.
| Option | Guide price | What's included |
|---|---|---|
| In-house Microsoft 365 & Copilot course at your station/offices | £645 + VAT | Up to 10 attendees; £35 + VAT per additional person. Tailoring, handouts, trainer travel and certificates included. |
| In-house business skills / soft skills course at your station/offices | £745 + VAT | Up to 10 attendees; £35 + VAT per additional person. Tailoring, handouts, trainer travel and certificates included. |
| In-person or virtual bitesize session (90 minutes) | Contact us | Short, focused session on a single topic, delivered at your offices or live via Teams. Get in touch to discuss content and pricing for your team. |
| Remote instructor-led Microsoft 365 & Copilot day via Teams | £595 + VAT | Live virtual classroom for small groups (up to 4). |
| Remote instructor-led day via Teams (other skills) | £645 + VAT | Live virtual classroom for small groups (up to 4). |
| Public course place (public-sector rate) | Public-sector discount | Reduced fee per person for public-sector attendees; includes reference material, certificate and refreshments. |
| Volume purchase order (5+ courses) | Discounted | Book five or more courses on one PO and run them at any point in the next 12 months. |
All our courses can take groups of up to 10 attendees as standard — for larger groups, please enquire and we'll discuss the options with you.
Purchase orders welcome. Invoices can be raised to your service's finance team or supplier portal. See also our Excel training fees.
From enquiry to certificates in four steps
Tell us what your team needs
Call or email with the course, rough numbers and location. We'll recommend the right level and format. No hard sell.
Pick a date, raise a PO
We send available trainer dates and a written quotation, working around your shift patterns. You confirm with a purchase order and we reserve your trainer.
Pre-course tailoring
Your trainer calls to understand attendee roles and gather real examples. Pre-course evaluation forms help pitch the level correctly.
Training day and follow-up
Course delivered 9:30 to 4:30 (or your times). Attendees receive certificates, reference material and free post-course email support.
Support before, during and after
- A dedicated account manager for your service
- Pre-course evaluation forms to set the right level
- Help planning and customising closed courses
- Course certificates for staff training records
- Quality reference materials to keep
- Post-course management feedback reviews
- Free post-course telephone and email support
- Trainer personality matched to your team
Nationwide, at your site or ours
Our trainers travel to stations and offices throughout the UK. Public courses run at venues in:
PrestonLiverpoolManchesterLeedsBirminghamLondon
Questions L&D teams ask us
What emergency services training courses does Keys Training provide?
Keys Training® provides training for police, fire & rescue and ambulance service staff: Microsoft Office and Microsoft 365 (Excel, Word, Outlook, PowerPoint, Teams, SharePoint, Power BI, Project), Microsoft Copilot, minute taking, chairing meetings, report writing, clear business writing, customer service, assertiveness, conflict management, time management, finance for non-financial managers and management skills for emerging managers. We do not provide mandatory statutory, safeguarding or operational/tactical training.
Can the training be delivered at our station or offices?
Yes. Most courses are delivered in-house at your station or offices by a Keys Training trainer. Courses can also be delivered remotely via Microsoft Teams. Individuals can also attend scheduled public courses at venues across the UK.
How much does emergency services staff training cost?
In-house Microsoft 365 & Copilot courses are £645 + VAT, and in-house business skills or soft skills courses are £745 + VAT, both for up to 10 attendees at your station or offices (additional attendees £35 + VAT each). Remote instructor-led Microsoft 365 & Copilot days via Teams are £595 + VAT, and remote days for other skills are £645 + VAT. Larger groups can be arranged — just enquire to discuss. 90-minute bitesize sessions, public course places and volume purchase orders are also available. Public-sector attendees receive a discount on public courses and volume discounts apply when five or more courses are booked on one purchase order.
Are the courses CPD accredited?
Our courses are not currently CPD accredited. Every attendee receives a Keys Training course certificate that can be added to their professional development record, and we're happy to discuss accreditation requirements for your team.
How long are the courses?
We offer two formats: full days (9:30am to 4:30pm) and short, focused 90-minute bitesize sessions delivered in-person at your station/offices or live via Teams — designed to fit around shift patterns. Get in touch and we'll help you pick the right format for your team.
How many staff can attend?
Group sizes vary depending on your needs, from 1-to-1 sessions up to groups of 24. We will advise on the right size for the course so everyone gets practical, hands-on support. In-house fees include up to 10 attendees, with a small per-person charge above that.
Can the content be tailored to our service?
Yes, tailoring is included. Your trainer will speak with you before the course to understand attendee roles and build in real documents, systems and scenarios so the learning is immediately usable back at work.
Do you accept purchase orders and supplier portals?
Yes. We work with emergency services procurement and finance teams regularly. We accept purchase orders and can invoice through supplier portals where required.
Can training be scheduled around shift patterns?
Yes. We know emergency services teams work 24/7 shift rotas, so we work with you to schedule bitesize sessions, full days or repeat sessions across different shifts so more of your team can attend.
Arrange training for your emergency services team.
Tell us the course, rough numbers and where you are. A training advisor will reply within one working day with options and a fixed fee.