Business skills · 1 day
Minute Taking Skills
Turn every meeting into a clear, usable record.
From£275 per delegate
Business & Office Skills
Communication Skills
Course Overview
This course aims to develop effectiveness in the workplace through improved communication skills. The course has been designed to enable delegates to understand the nature of communication and the processes involved. In addition, it will allow delegates to apply basic techniques in order to achieve effective face to face communication – speaking and listening.
Length1 day
LevelAll levels
FormatsIn-house · Live online · Public
Group sizeUp to 8 per group
About the Communication Skills course
This course aims to develop effectiveness in the workplace through improved communication skills. The course has been designed to enable delegates to understand the nature of communication and the processes involved. In addition, it will allow delegates to apply basic techniques in order to achieve effective face to face communication – speaking and listening.
What the day covers
1 modules · tailored to your team on in-house courses
Course Outline11 topics
- Identify key elements of effective communication
- Identify the factors that contribute to a successful face to face meeting
- Understanding how to articulate a clear message
- Learn how to utilise a range of communication styles
- Improve listening skills
- Learn how to deal with difficult questions
- Improve credibility and personal effectiveness
- Turning problems into opportunities
- Understanding how the media works and maintaining the company’s reputation
- Identify and practise core skills
- Develop a flexible and effective style of communication for face-to-face meetings
Ways to book this course
In-house
Tailored Group Course
£745+ VAT
One day · up to 8 people · At your premises or live online
- Tailored to your team
- Trainer travel included
- Reference materials & certificates
Public course
Classroom Place
£295+ VAT
One day · per delegate
- Ideal for one or two people
- Reference materials & certificate
- Discounts for 2+ delegates
Who the course is for
Who should attend
This course will benefit staff who have direct contact with customers, clients and colleagues who wish to improve their Face-to-Face, Telephone and Microsoft Teams skills.
More than just a training day
Dedicated account managerOne named contact who knows your organisation and your history with us.
Pre-course evaluationFree skills check forms so every delegate lands on the right level.
Course tailoringWe plan and customise closed courses around your roles, systems and files.
CertificatesA Keys Training certificate for every attendee, for training records and ESR.
Management feedbackPost-course feedback reviews so you can see what landed.
Free aftercareTelephone and email support for every delegate after the course.
Frequently asked questions
What types of communication skills are covered in this course?
In this course, the type of communication covered is face-to-face communication. Delegates will Learn how to increase effectiveness through workplace communication techniques and understanding.
Is this course suitable for managers?
Yes, this communication skills course is suitable for managers and any in an organisation who are looking to identify the factors on how to improve successful face-to-face meetings by understanding how to clearly articulate a clear message and how to utilise a range of communication styles, whilst also improving listening skills and how to deal with difficult questions. This course is delegates improving credibility and personal effectiveness.
Is this communication skills training able to help with media?
Yes, the Keys Training communication skills course can be specifically tailored to help those with media-facing roles, understanding how to articulate a clear message by utilising a range of communication skills, and understanding how the media works and maintaining the company's reputation by identifying and practising core skills. Keys Training has delivered this course for world-renowned sporting organisations to train their staff on media performance and messaging.
Keep going
Courses that pair well with this one
Business skills · 1 day
Time & Priority Management
Feel in control of your day, not run by it.
From£295 per delegate
Business skills · 1 day
Report Writing for Business
Write reports people read, and act on.
From£295 per delegate
Business skills · 1 day
Clear Business Writing
Documents that read as professionally as you work.
From£295 per delegate
Get your team trained properly.
Tell us the course, rough numbers and where you are. A training advisor will reply within one working day with options and a fixed fee.
Build your quote or call a training advisor0345 450 0051