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Turn every meeting into a clear, usable record.
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Business & Office Skills
Assertiveness & Confidence
Speak up with confidence – without the conflict
A practical one-day assertiveness and confidence course for staff at every level – delivered at your premises or live online.
LengthHalf day or 1 day
LevelAll levels
FormatsIn-house · Live online · Public
Group sizeUp to 6 per group
About the Assertiveness & Confidence course
This one-day instructor-led course is designed for anyone who wants to speak up for themselves without feeling embarrassed or foolish. Assertiveness is more than just what you say – it is an attitude that helps you manage your interactions with others positively, so you can honestly and directly fulfil your wants and needs without hurting others or letting others hurt you.
Looking for something related? Browse all our management & leadership training courses, or run this course as a live remote class via Microsoft Teams.
- Free training needs analysis before your course
- Tailored with your real workplace scenarios
- Free post-course telephone & email support
Speaking Up
Put your point across in meetings and conversations without feeling embarrassed or foolish.
Behaviour Styles
Understand non-assertive, assertive and aggressive behaviour – and the obstacles to assertiveness.
Confidence & Self-Esteem
Boost your self-esteem and interact with others on a confident, professional footing.
Coping with Conflict
Handle conflict positively when it arises to reach better solutions.
What the day covers
6 modules · tailored to your team on in-house courses
Understanding Assertiveness2 topics
- Why assertive behaviour is important
- Self assessment
Behaviour Styles2 topics
- Aggressive, assertive and non-assertive behaviour
- Obstacles to assertiveness
Confidence & Self-Esteem2 topics
- Improving self-esteem
- Building an assertive outlook
Assertive Communication2 topics
- Using “I” statements
- Clarification and body language
Coping with Conflict2 topics
- Coping with conflict when it arises
- Attaining better solutions
Putting It Into Practice2 topics
- Assertive responses
- Effective responses to commonly arising situations
By the end of the course, delegates will be able to
- Speak up for yourself without feeling embarrassed or foolish
- Understand the difference between non-assertive, assertive and aggressive behaviour
- Interact with others on a more confident, professional footing
- Cope with conflict when it arises to attain better solutions
- Respond effectively to commonly arising situations
Ways to book this course
In-House or Live Online
Half-Day Group Course
£445+ VAT
Total group price · Half day · up to 6 people · + £45 + VAT per additional attendee
- Focused on the essentials
- At your premises or via Microsoft Teams
- Reference materials & certificates
In-House or Live Online
Full-Day Group Course
£745+ VAT
Total group price · One day · up to 6 people · + £45 + VAT per additional attendee
- Tailored to your teams and situations
- At your premises or via Microsoft Teams
- Reference materials & certificates
New! · Customised at Your Premises
With Professional Actors
Quote
Tailored quote · Full day · any group size
- Scenarios written around your organisation
- Real practice with trained actors
- Trainer plus actor(s) at your premises
In-house half-day and full-day prices are per course for up to 6 attendees, plus £45 + VAT for each additional attendee. The actor-led option is quoted individually and is not limited by group size.
Who the course is for
Who should attend
Anyone who needs to master the principles and practices of effective, assertive communication – senior and junior managers, directors, administrative and technical staff all benefit. No previous training is needed.
Join a scheduled course
One-day courses, 9:30am to 4:30pm, with refreshments, lunch, reference materials and a certificate. Book 2 or more places for a discount.
| Date | Venue | Price | Book |
|---|---|---|---|
| Thursday 22 October9:30am to 4:30pm | Liverpool | £295 + VAT per delegate | Request a place |
| Thursday 29 October9:30am to 4:30pm | Leeds | £295 + VAT per delegate | Request a place |
| Thursday 5 November9:30am to 4:30pm | London | £295 + VAT per delegate | Request a place |
| Thursday 5 November9:30am to 4:30pm | Manchester | £295 + VAT per delegate | Request a place |
| Thursday 12 November9:30am to 4:30pm | Birmingham | £295 + VAT per delegate | Request a place |
| Thursday 12 November9:30am to 4:30pm | Preston | £295 + VAT per delegate | Request a place |
| Thursday 19 November9:30am to 4:30pm | Liverpool | £295 + VAT per delegate | Request a place |
| Thursday 26 November9:30am to 4:30pm | Leeds | £295 + VAT per delegate | Request a place |
| Monday 4 January9:30am to 4:30pm | Manchester | £295 + VAT per delegate | Request a place |
| Tuesday 5 January9:30am to 4:30pm | Leeds | £295 + VAT per delegate | Request a place |
More than just a training day
Dedicated account managerOne named contact who knows your organisation and your history with us.
Pre-course evaluationFree skills check forms so every delegate lands on the right level.
Course tailoringWe plan and customise closed courses around your roles, systems and files.
CertificatesA Keys Training certificate for every attendee, for training records and ESR.
Management feedbackPost-course feedback reviews so you can see what landed.
Free aftercareTelephone and email support for every delegate after the course.
Frequently asked questions
Who is this course for?
Anyone who needs to master the principles and practices of effective, assertive communication. Senior and junior managers, directors, administrative and technical staff have all benefited from the day – no previous training is needed.
Is this training suitable for new staff?
Yes. It equips new staff with the skills to communicate effectively in meetings and conversations, so they can put their point across and contribute with confidence. Many organisations use this course to bring out the best in their new employees.
Can the course be delivered remotely?
Yes. The in-house fee covers delivery at your premises or as a live online class via Microsoft Teams – the same trainer-led day either way.
Can the course be tailored to our organisation?
Yes – tailored courses are built around your teams and the situations your people face day to day, with a free training needs analysis before the course.
What are the outcomes of this confidence and assertiveness course?
Delegates interact with others in a more competent and professional way, and cope with conflict when it arises to attain the best solutions. Many of our clients tell us their people notice a significant boost to their self-esteem and confidence in the workplace – along with more effective communication, better decision making and greater productivity.
Training a larger group?
Our half-day and full-day in-house prices are based on groups of up to 6 people, and the actor-led option can be run for any group size. If you have a larger team, or several teams to train, please speak with one of our team to discuss this further. We will help you work out the best way to run it and put together a tailored quote.
Speak to our team
or call 0345 450 0051
Ready to get your team working together?
Speak with a training advisor to arrange a tailored assertiveness and confidence course for your team – at your premises, live online or with professional actors.
Make an EnquiryEmail an Enquiry
Or call us on 0345 450 0051 to speak with a training advisor today.
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