Training Courses for Facility Management Teams
Instructor-led Microsoft, admin and management training for FM helpdesk, contract and compliance teams – delivered on site, remotely via Teams or at our public venues, built around shift and contract cover.
Facility Management Staff Training · UK-wide
Instructor-led Microsoft, admin and management training for FM helpdesk, contract and compliance teams – delivered on site, remotely via Teams or at our public venues, built around shift and contract cover.
Certificated training
Onsite, remote or public
Shift-friendly scheduling
Volume discounts on 5+ courses
Training Courses for Facility Management Teams
Keys Training® provides instructor-led Microsoft Office, Copilot, admin and management-skills training for facilities management teams – from helpdesk and mobile engineer supervisors to contract managers and compliance staff.
Leadership & Management Skills training delivered for a facilities management team
Training delivered for
Hard & soft FM providers
Multi-site contract managers
Property & estates teams
Helpdesk & service desk teams
Cleaning & grounds maintenance firms
Compliance & H&S teams
Courses built around FM helpdesk and contract teams
Every course below can be delivered in-house at your offices or contract site, or remotely via Teams for staff working across multiple sites. Click a course for the full outline or browse the full course finder.
Microsoft & digital skills
Microsoft Excel (Intro to Advanced)
SLA and KPI reporting, job tracking and contract data spreadsheets.
View courseMicrosoft Copilot (AI)
Practical, safe use of Copilot in Outlook, Word, Teams and Excel.
View courseMicrosoft 365 & Office
Word, Outlook, PowerPoint, Teams, SharePoint and more.
View courseAdministration & communication skills
For helpdesk and client-facing account teams.
Clear client and compliance reporting.
Management & personal effectiveness
Management Skills for Emerging Managers
For helpdesk team leaders and newly promoted supervisors.
View courseConflict Management
De-escalation for difficult contractor and client calls.
View courseTime & Priority Management
Managing SLAs, reactive jobs and admin under pressure.
View courseAssertiveness & Confidence Skills
Clear, respectful communication with contractors and clients.
View courseIn-house, remote or public: you choose
In-house at your contract site or office
Delivered wherever your team is based, including client sites.
- Content built around your contracts
- Trainer travel included nationwide
- Group sizes from 4 to 20
Remote via Microsoft Teams
Ideal for helpdesk and mobile teams spread across multiple contracts.
- Small group or 1-to-1 sessions
- Fits around shift patterns
- Teams invites managed by us
Public courses with volume discounts
Send individuals to our UK venues when group training doesn’t fit.
- Preston, Manchester, Liverpool, Leeds, London, Birmingham
- Discounts on multiple bookings
- Same certificated outcome
From enquiry to certificates in four steps
Tell us what your team needs
Call or email with the course, rough numbers and location. We’ll recommend the right level and format – no hard sell.
Pick a date, confirm the quote
We send available trainer dates and a written quotation. You confirm with a PO or payment and we reserve your trainer.
Pre-course tailoring
Your trainer calls to understand attendee roles and gather real examples, so the course fits how your team actually works.
Training day and follow-up
Course delivered 9:30 to 4:30 (or times to suit shifts). Attendees receive certificates, reference material and free post-course support.
Support before, during and after
- A dedicated point of contact for your booking
- Pre-course evaluation forms to set the right level
- Help planning and customising closed courses
- Course certificates for attendee training records
Nationwide, at your site or ours
Our trainers travel to FM contract sites and offices across England, Scotland and Wales. Public courses run at venues in:
PrestonLiverpoolManchesterLeedsBirminghamLondon
- Post-course management feedback reviews
- Free post-course telephone and email support
- Trainer matched to your team’s experience and pace
- Quality reference material attendees keep
Why facility management teams choose Keys Training
We’ve been training UK facilities management providers for over two decades. Here’s what that means in practice.
Over 25 years training hard and soft FM providers, from national contracts to single-site teams.
Company history
No hard sell – every enquiry starts with a free call to understand what your helpdesk or contract team needs.
Our approach
Trainers travel to any contract site nationwide, or deliver the same course live over Microsoft Teams.
Flexible delivery
Questions L&D teams ask us
Can training be delivered across several contract sites?
Yes, we regularly train FM teams working across multiple sites, either by visiting each location or by bringing everyone together remotely via Teams.
Can sessions fit around shift and helpdesk cover?
Yes. We offer half-day and bitesize sessions and can schedule around shift patterns so your helpdesk or reactive team always has cover.
How much does facility management staff training cost?
In-house Microsoft 365 and Copilot courses start from £695 + VAT for up to 8 attendees. Business and management skills courses start from £845 + VAT. Public course places start from £325 + VAT per person.
Can the content be built around our SLA and KPI reporting?
Yes, tailoring is included. Your trainer will discuss the reports and systems your team actually uses so exercises reflect real SLA and KPI data.
How long are the courses?
Most courses run as a full day (9:30am to 4:30pm) or a half-day. Bitesize 90-minute sessions are also available for a single focused topic.
How many staff can attend a course?
Group sizes are flexible, from 1-to-1 coaching for a team leader up to 20 delegates for a classroom-style session.
Do you offer discounts for national FM contracts?
Yes. Book five or more courses on a single purchase order and arrange them across the next 12 months at a discounted rate.
Can you invoice against a client contract PO?
Yes, we regularly work with FM providers’ finance teams and can invoice against a purchase order.
Which facility management organisations have you worked with?
We’ve delivered training for hard and soft FM providers, multi-site contract managers, property and estates teams, and cleaning and grounds maintenance firms across the UK.
Arrange training for your facilities management team.
Tell us the course, rough numbers and where you are. A training advisor will reply within one working day with options and a fixed fee.