Disability Accessibility Audit
Find out how accessible your buildings, services and working practices really are for disabled people. Our friendly experts assess where you are today and recommend practical, reasonable ways to improve.
Accessibility & Inclusion Consultancy
Disability Accessibility Audit
20+ yearsTraining & consultancy
TailoredTo your organisation
UK-wideAt your premises
Accessibility AuditTailored to you
What we review
Areas an audit will often cover
Physical access into and around your buildingBuilding
Policies and proceduresPolicy
Accessible, inclusive recruitmentPeople
Communications and social mediaComms
Information in accessible formatsInfo
Make your organisation accessible to everyone
The purpose of a Disability Accessibility Audit (DDA audit) is to assess or benchmark how accessible an environment, building or service is for people who are disabled. An access audit can help you comply with your legal duties under the Equality Act 2010. Our audits are tailored to the needs of your organisation – we begin by working with you to identify how the Equality Act applies to your place of work, then our friendly experts conduct the audit and recommend ways to improve accessibility.
- Tailored to your organisation and its premises
- Photographic evidence and practical recommendations
- Guidance on your duties under the Equality Act 2010
Accessible for All
Create an accessible environment and service for everyone.
A Diverse Workforce
Widen your talent pool by making recruitment and workplaces accessible.
Staff Retention
Support disabled colleagues so they stay and thrive.
Customer Satisfaction
Tap into the £249 billion annual spending power of disabled people.
Every audit is scoped around your buildings, services and working practices, so we provide a tailored quote once we understand what you need.
Tailored Service
At Your Premises
Disability Accessibility Audit
Tailored quote
Scoped to your buildings, services and working practices
- Physical access audit with photographic evidence
- Review of policies, recruitment, communications and information
- Practical, reasonable recommendations
Who is it for
Employers, service providers, public bodies and charities that want to meet their Equality Act duties and become truly accessible and inclusive – for staff, customers and visitors.
Ask a Question
*Every audit is tailored, so the price depends on the size of your premises and the areas you would like us to cover. Call 0345 450 0051 to discuss your needs.
What does an access audit include?
Our audits are tailored to your organisation, but will often cover the following areas – from physical access to the culture and working practices that make an organisation truly accessible and inclusive.
1. Physical Access
- How a physically disabled person journeys into and around your building
- Car parking, entrances, reception, corridors, lifts and stairs, signs and toilets
- Photographic evidence of any issues
- Recommendations based on what is reasonable for your organisation
2. Policies and Procedures
- Checking your policies and procedures for discrimination against disabled people
- Recommended adjustments you can make
3. Recruitment
- Evaluating how accessible your recruitment process is
- Ways to actively recruit disabled people and become a diverse employer
4. Communications
- Using appropriate terminology
- Making your social media posts accessible
- Showing your commitment to being an inclusive organisation
5. Accessible Information
- Checking how accessible your information is for disabled people
- Suggestions for providing information in accessible formats
6. Assisting with Solutions
- Expert problem solving – there is always more than one way to solve an access issue
- Solutions that are practical, possible and suitable for your organisation to carry out
Why have an access audit? It helps you to:
- Comply with your legal duties under the Equality Act 2010.
- Create an accessible environment and service for all.
- Diversify your workforce.
- Increase staff retention.
- Increase customer satisfaction and tap into the £249 billion annual spending power that disabled people have.
Why choose Keys for your audit
Tailored Audit
Built around your premises, services and people
Friendly Experts
Experienced auditors who work alongside you
Photographic Evidence
Clear examples of where access can improve
Practical Recommendations
Reasonable changes your organisation can make
Problem Solving
Training created for every kind of brain
People don’t all learn the same way – and a great course shouldn’t assume they do. Every Keys Training course has been adapted for different types of learners, including neurodivergent attendees and people with disabilities, so everyone in the room gets the same value from the day.
Whether someone has dyslexia, ADHD, autism, a hearing or visual impairment, or simply prefers to learn by doing rather than listening, our trainers adjust the pace, materials and activities to suit the people in front of them.
Every course has been assessed by accessibility experts to make sure it’s accessible and beneficial for all.
Neurodiversity-aware
Clear structure, plain language and varied activities that work for dyslexic, ADHD and autistic learners.
Accessible materials
Handouts and slides designed for readability, with formats adapted on request for individual needs.
Adjusted to the room
Small groups mean the trainer can flex pace, breaks and delivery style around each attendee.
Expert-reviewed
Every course has been assessed by specialists to make sure it’s accessible and valuable for everyone.
Frequently asked questions
What is a disability accessibility audit?
A Disability Accessibility Audit (DDA audit) assesses or benchmarks how accessible an environment, building or service is for people who are disabled, and recommends ways in which accessibility can be improved.
Why should we have an access audit?
An access audit can help you comply with your legal duties under the Equality Act 2010. It also helps you create an accessible environment and service for all, diversify your workforce, increase staff retention and improve customer satisfaction.
What does the audit cover?
It is tailored to your organisation, but often covers physical access into and around your building, your policies and procedures, recruitment, communications and how accessible your information is.
Will you tell us what to change?
Yes. We provide photographic evidence and recommendations, taking into account what is reasonable for your organisation to do – and we pride ourselves on finding solutions that are practical, possible and suitable for you to carry out.
How much does an audit cost?
Every audit is tailored, so we provide a quote once we understand your premises and the areas you would like us to cover. Call 0345 450 0051 or contact us to discuss your needs.
Do you also offer accessibility training?
Yes. Every Keys Training course is adapted for different types of learners, including neurodivergent attendees and people with disabilities. Find out how we make training inclusive.
Get your team trained properly.
Tell us the course, rough numbers and where you are. A training advisor will reply within one working day with options and a fixed fee.