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Business & Office Skills

Reception Skills

Be the welcoming face of your organisation

A practical one day course for receptionists and front of house teams: welcoming visitors, handling calls and running a busy reception with confidence. Delivered at your premises or live online.

Length1 day
LevelAll levels
FormatsIn-house · Live online · Public
Group sizeUp to 8 per group
Get a quote for your team
Overview

About the Reception Skills course

Reception is often the first contact anyone has with your organisation, so it is vital that a positive, professional impression is made every time. This one day course builds the communication skills, telephone techniques and organisation that great reception work depends on.

With trainers based across the UK, we bring this course to your premises nationwide, run it live online via Microsoft Teams, or welcome you to one of our public course venues. Wherever your team is based, we can deliver it.

It pairs well with our Customer Service Skills course, or run this course as a live remote class via Microsoft Teams.

  • Free training needs analysis before your course
  • Tailored with your real workplace scenarios
  • Free telephone & email support after your course
First Impressions

Greet every visitor and caller in a warm, professional way.

Telephone Skills

Answer, transfer and take messages accurately every time.

Visitors & Security

Sign in and look after visitors safely and efficiently.

Difficult Situations

Stay calm and professional with demanding callers and visitors.

Course outline

What the day covers

5 modules · tailored to your team on in-house courses
The Role of Reception4 topics
  • The receptionist as the face of the organisation
  • Making a positive first impression
  • A professional appearance and reception area
  • Knowing your organisation and who does what
Welcoming Visitors4 topics
  • Greeting visitors warmly and professionally
  • Signing in, badges and visitor security
  • Looking after visitors while they wait
  • Managing a busy reception desk
Professional Telephone Skills4 topics
  • Answering calls the right way
  • Tone, word choice and voice
  • Transferring and screening calls
  • Taking and passing on accurate messages
Handling Difficult Situations4 topics
  • Dealing with demanding or upset visitors and callers
  • Staying calm under pressure
  • Handling complaints positively
  • Knowing when and how to escalate
Organisation and Teamwork4 topics
  • Prioritising tasks and managing interruptions
  • Handling post, deliveries and bookings
  • Communicating with colleagues
  • Maintaining confidentiality
Outcomes

By the end of the course, delegates will be able to

  • Make a confident, professional first impression every time
  • Welcome and look after visitors safely and efficiently
  • Answer, transfer and screen calls professionally
  • Take accurate messages and pass them on promptly
  • Stay calm and handle difficult visitors and callers
  • Organise a busy reception and manage interruptions
Courses & fees

Ways to book this course

Public Course

Classroom Place

£295+ VAT
One day classroom · per person · Preston, Liverpool, Manchester & London
  • Ideal for one or two people
  • Learn alongside delegates from other organisations
  • Reference materials & certificate
Request a quote
In House

Full Day Group Course

£745+ VAT
Total group price · One day · up to 8 attendees · At your premises
  • Reasonable course tailoring included
  • Trainer travel included
  • Reference materials & certificates
Request a quote
Live Online

Full Day Group Course

£695+ VAT
Total group price · One day · up to 8 attendees · Delivered via Microsoft Teams
  • Same content, same trainer, from anywhere
  • Reasonable course tailoring included
  • Reference materials & certificates
Request a quote

In house and live online prices are per course for up to 8 attendees and include reasonable tailoring and supporting reference material; the in house price also includes trainer travel. Public course price is per delegate. Book 2 or more delegates on the same course and receive significant discounts, click here for information. Training a larger group or several teams? Speak to our team and we’ll help you work out the best way to run it.

Is it right for you?

Who the course is for

Who should attend

Receptionists, front of house, switchboard and administrative staff who greet visitors or answer calls, whether new to the role or experienced and looking to refresh their skills.

Every course includes

More than just a training day

Dedicated account managerOne named contact who knows your organisation and your history with us.
Pre-course evaluationFree skills check forms so every delegate lands on the right level.
Course tailoringWe plan and customise closed courses around your roles, systems and files.
CertificatesA Keys Training certificate for every attendee, for training records and ESR.
Management feedbackPost-course feedback reviews so you can see what landed.
Free aftercareTelephone and email support for every delegate after the course.
Good to know

Frequently asked questions

Who is this course for?

Receptionists, front of house, switchboard and administrative staff who greet visitors or answer calls and want to do it with more confidence and professionalism. No previous training is needed.

Can the course be delivered remotely?

Yes. As well as running the course at your premises, we deliver it as a live online class via Microsoft Teams, the same trainer led day, at a lower group price.

Can the course be tailored to our organisation?

Yes. The closed, in house course is customised to your requests, using your own reception scenarios, visitor procedures and call handling where helpful, with reasonable tailoring included in the fee.

How much does the course cost?

A tailored in house course is £745 + VAT, or £695 + VAT delivered live online, both for up to 8 attendees. A place on a scheduled public course is £295 + VAT per delegate, with discounts for booking 2 or more delegates on the same course.

Where do you deliver public courses?

We run scheduled one day public courses at our venues in Preston, Liverpool, Manchester and London. Prefer an in house or live online course instead? Those run UK wide, wherever your team is based.

Do your trainers travel to deliver in house training?

Yes. We have trainers based across the UK, and trainer travel is included in the price of every in house course, there’s no extra charge for us to come to your premises, wherever you’re located.

Ready to give every visitor and caller a great first impression?

Speak with a training advisor to arrange a tailored Reception Skills course for your team, at your premises, live online or on a public course.

Make an EnquiryEmail an Enquiry

Or call us on 0345 450 0051 to speak with a training advisor today.

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